At Divine Healing Healthcare, PLLC, we are committed to protecting your privacy and safeguarding your personal health information. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain administrative, physical, and technical safeguards to protect the confidentiality, integrity, and security of your protected health information (PHI).

Our electronic medical record (EMR), patient portal, telehealth platform, and communication systems utilize industry-standard security measures to protect your information. Telehealth visits are not recorded, including audio or video, unless required by law or specifically authorized by you in writing.

Information We Collect

We may collect personal and health information, including but not limited to:

• Name, address, email address, telephone number, date of birth, and other contact information

• Medical history, diagnoses, treatment plans, medications, allergies, laboratory and diagnostic results

• Insurance information, including policy and member identification numbers

• Billing and payment information

• Any additional information you voluntarily provide

How We Use Your Information

Your information may be used to:

• Provide medical evaluation, treatment, and follow-up care

• Coordinate care with specialists, pharmacies, laboratories, imaging centers, and other healthcare providers

• Process insurance claims and receive payment

• Conduct healthcare operations, quality improvement, compliance, accreditation, and auditing activities

• Communicate with you regarding appointments, prescriptions, laboratory results, referrals, billing, and other healthcare-related matters

• Comply with applicable federal, state, and local laws

Authorization to Release Information

By receiving services from Divine Healing Healthcare, PLLC, you authorize us to use and disclose your protected health information as permitted by HIPAA and other applicable laws for treatment, payment, healthcare operations, and other legally authorized purposes.

Information may be disclosed to:

• Your insurance company or payer for claims processing and payment

• Physicians, specialists, hospitals, pharmacies, laboratories, imaging centers, and other providers involved in your care

• Government agencies when disclosure is required by law

• Individuals or organizations you authorize in writing

• Business associates who perform services on our behalf and are contractually required to protect your information

We do not sell your personal information.

Communication Consent

By providing your contact information and signing this consent, you authorize Divine Healing Healthcare, PLLC to communicate with you regarding your healthcare, appointments, prescriptions, laboratory results, referrals, billing, patient portal notifications, and other healthcare-related services.

By signing this consent, you acknowledge and agree that:

• I consent to receive communications from Divine Healing Healthcare, PLLC by telephone, voicemail, email, patient portal, and other electronic communication methods regarding my healthcare and services.

• I consent to receive SMS/text messages from Divine Healing Healthcare, PLLC, Ring Central, and our electronic medical record platform, RXNT, for appointment reminders, prescription notifications, patient portal notifications, and other healthcare-related communications.

  • Reply STOP to opt-out; Reply HELP for support;

  • Message & data rates may apply;

  • Messaging frequency may vary.

  • Visit https://www.divinehealinghealthcare.org/privacy-policy-terms-of-service to see our Privacy Policy and terms and conditions.

Opting out of text messages may prevent you from receiving appointment reminders, prescription notifications, patient portal alerts, and other important healthcare communications. Patients remain responsible for attending scheduled appointments and complying with their treatment plan regardless of communication preferences.

You may withdraw your consent to receive non-essential electronic communications at any time by notifying our office in writing or by following the opt-out instructions included in applicable communications. Withdrawal of consent will not affect communications required by law or those necessary for your treatment, payment, healthcare operations, or other communications permitted under HIPAA.

No mobile opt-in information or SMS consent will be shared with third parties or affiliates for marketing purposes.

Privacy & Security

We limit access to your information to authorized personnel and maintain reasonable safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we use commercially reasonable security measures, no electronic transmission or storage system can be guaranteed to be 100% secure.

Changes to This Policy

Divine Healing Healthcare, PLLC reserves the right to modify or update this Privacy Policy and Terms of Service at any time to comply with applicable laws or improve our services. The most current version will always be available on our website.

Additional Privacy Information

For additional information regarding RXNT's privacy practices, please visit:

• RXNT Client Services Privacy Policy: https://www.rxnt.com/client-services-privacy-policy/

• RXNotify Privacy Policy: https://www.rxnotify.com/privacy-policy/